Politique de remboursement

Last updated: 9 October 2026

We want you to love your Pixelcade order. If you don't, you can return it within 30 days of delivery for a refund or exchange.

Your statutory rights

This policy is in addition to, and does not affect, your legal rights as a consumer. If you are in the UK, you also have the right to cancel your order within 14 days of receiving it under the Consumer Contracts Regulations 2013, and your rights under the Consumer Rights Act 2015 if goods are faulty, not as described or not fit for purpose.

Return requirements

Items must be returned within 30 days of delivery.
Please return the console, SD card, cable and case — in the original packaging where possible.
Proof of purchase (your order number) is required.

Faulty items

If your item arrives faulty, we will repair, replace or refund it in full. Please contact us before sending anything back — a black screen is almost always an SD card issue that we can usually help you fix the same day.

How to start a return

Email pixelcade.support@gmail.com with your order number and the reason for the return. We will send you the return address and instructions. Items sent back without first contacting us cannot be accepted.

Return shipping

Returns are free. Whether your item is faulty or you simply changed your mind, we cover the return shipping cost. Contact us first and we will explain how to send it back at no cost to you.

Refunds

Once your return has been received and inspected, we will notify you and process your refund to the original payment method within 14 days. Depending on your bank or card issuer, it may take a few extra business days to appear on your statement.